Frequently Asked Questions

General Information

We’re not just skincare. We’re preventative maintenance—simple, effective, ancestral-based formulations.

Yes. We prioritize natural, high-performance ingredients.

Yes—designed for daily use.

Shipping temperatures can wildly change our tallow balms, so if for whatever reason it isn’t great just let us know and we’ll make it right by sending you a new one or a refund.

Typically within 1–2 weeks depending on skin.

Start with a small amount and patch test.

We offer a 60-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a return within 60 days of receiving your order.Approved refunds are issued back to your original payment method.Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.

Once your return is received and approved, refunds are processed within 5–10 business days.Your bank or payment provider may require additional time before the refund appears.

Shipping

Not at this time.

Subscriptions

Once you order, you can log in to your account that will allow you to add, change, or cancel your subscription.

Please contact us through our Contact Form if you are having any difficulties.

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